Shipping Policy
FREE ECONOMY SHIPPING for ALL CONTINENTAL US orders over $50
GENERAL SHIPPING INFORMATION
Receiving Time
Receiving time = Processing time + Shipping time.
- Processing time: Normally 1-5 Business Days
The time we are talking about is a business day and may be delayed if we encounter holidays.
- Shipping Time & Shipping Fees
- All orders are processed within 1-5 business days.
- Orders placed on the weekends and holidays are processed on the next business day.
- Express package cutoff time is 2 PM PST. Any express orders placed after 2 PM PST will be processed the next business day.
- Standard or Express Shipping Option is not eligible for P.O Box addresses.
- Shipping costs or any additional shipping costs are nonrefundable.
- Flying Tomato is not responsible for lost or stolen packages once tracking is updated as delivered.
- Continental US only
- If shipping is done by a third party for accessories, jewelry, hats, beach towels, swimsuits, bags, etc., additional shipping charges may apply.
- UPS Next Day Air Saver® pricing may vary by region. Orders placed by 2PM PST on Thursday may arrive on Friday. Orders placed by 2PM PST on Friday may arrive on Monday.
UNITED STATES
| Shipping Method | Economy | Standard | Express |
| Estimated Delivery Time | 7-18 Business Days | 5-9 Business Days | 5 Business Days |
| For orders under $50 | $5.99 or more | $12.00 | $29.00 |
| For orders over $50 | Free | $12.00 | $29.00 |
| Shipping Method | Economy | Standard |
| Estimated Delivery Time | 7-18 Business Days | 5-11 Business Days |
| For All orders | $12.99 | $24.99 |
INTERNATIONAL
| Shipping Method | Estimated Delivery Time |
| DHL International Direct | 10-20 Business Days |
| DHL International Standard | 5-12 Business Days |
| DHL Express Worldwide | 3-9 Business Days |
Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.
Please contact us within 5 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:
1. Due to the virus problem, we disinfection all item and packages for your safety concern, and we suggest you disinfection the package when get it. And packages might be delayed. Please understand.
2. Processing time: In order to guarantee the quality of our products, chicindress.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
3. Under the virus situation, we use DHL or FedEx for the first part of shipping and transfer to local post service to get it delivered for fastest shipping. You might be not able to track it at website for few days early, but we promise it should be delivered in time and it is legit number.
4. In Covid-19 outbreak, international logistics may encounter a 5-8-day delay.
Custom Tax or Duty
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by chicindress.com.
4)We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
FREE SHIPPING INFORMATION
Free Economy Shipping is valid on orders over $50+ US Dollars within the continental USA. Free Shipping applies to merchandise only. Taxes, Duties, and Gift Cards do not count toward the Free Shipping Total.
POSSIBLE DELAYS
We do our best to ensure the timely delivery of all orders. When selecting our free standard ground shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
LOST PACKAGE
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. However, if shipping carrier confirms delivery to the correct address, we are unable to issue a refund.
PREORDERS
* If you place a preorder now, you will receive an email notification once the item becomes available.
* The date listed on the Preorder page is an approximation.