Refund Policy

Purchase from this site:

    You have 20 days from the received date to return your purchases to us. All return items must be kept tags are intact and are unworn, unused and must be in the condition that original delivered to you. Where possible, any designer packaging such as dust bag, designer tag or complimentary gifts must also return as they are considered a part of the product.
    Please contact our Care team beforehand for the arrangement, you might require to provide the receipt or proof of purchase, images, and content information for the return.
    Any items that are returning to us without any notify beforehand will not be accepted.
    Kindly contact us by service@elegantnook.com and captioned: "Request for return" at the subject.

Refund:

    The refund will be made through the same payment method as at the time of purchase.
    Our after-sales team will deal with your returned goods after receiving it, and we will try our best to issue you an appropriate return or refund as soon as possible. It is best to provide us with the tracking number of your return or exchange package so that we can predict the time of your return.
    If you have returned the item but have not received any email from us, please contact us at the email address service@elegantnook.com. After completing the refund process, it may take up to ten business days for the refund to arrive in your account, depending on your bank and card issuing OUPbank.

Return shipping fee

    If the goods are returned, the consumer shall bear the return shipping cost. The specific cost should be calculated according to the courier company you choose.
    If the replacement is caused by our reasons, the received item has been damaged or the size is incorrect, and the consumer does not need to bear the freight.

Exchange:

    Guarantees only replacement of a product with equal retail value and does not guarantee an exact replacement of the same limited edition, discontinued or out-of-stock items.
    In case of disputes, we reserve the final decision's rights, including terminating or changing the details of our services and its terms and conditions without prior notice.

Exchange:

Guarantees only replacement of a product with equal retail value and does not guarantee an exact replacement of the same limited edition, discontinued or out-of-stock items.

In case of disputes, we reserve the final decision's rights, including terminating or changing the details of our services and its terms and conditions without prior notice.

 

EXCEPTIONS/NON-RETURNABLE ITEMS
1. To be eligible for a return, your item must be in new condition: unworn or unused, and in its original packaging.
2. Items returned with obvious use, makeup, animal hair, dander, deodorant, perfume, or similar product stains may be subject to denial.
3. All accessories, including bags and shoes, are FINAL SALE and NOT eligible for Returns.
4. All Sale items are on FINAL SALE and CAN NOT be returned for a refund.

DAMAGES & ISSUES
- If you received a damaged or defective item, please contact us within 48 hours of delivery.
- We ask that you please include photos of the damage to expedite the process.
- We will do our best to take care of customers and deal with them fairly; we ask - that our customers treat us fairly as well. From time to time, we may not accept a return of items with minor damage.

Please send your exchange to the below email:

sevice@elegantnook.com

REFUNDS
If your return is approved, you’ll be automatically refunded to store credit.
Your store credit will be sent to your email.

INTERNATIONAL, APO & PO BOX ADDRESSES
We do not provide free returns for any International orders, Puerto Rico Addresses, APO addresses, and PO Box Addresses. If you wish to return, please send your return to the below address:

3425 W KINGSLEY RD UNIT B, GARLAND, TX. 75041, US.